“We have a great name to protect,” says Tim Rogers, in charge of sewer and drain-cleaning operations for R-Mech Heating Cooling & Plumbing. “That’s why we carefully research and choose all our equipment!” And that’s why R-Mech’s video-inspection services count on the Hot Spot® Pipe Locator from General Pipe Cleaners.
Diagnostic Tools Success Stories
Over the years, our customer service staff has collected tips to avoid various problems, tricks to get you out of jams, hints on the right tool for the right job, and so on. This Ask the Drain Brains blog is a selection of some of those hints and tips. You can search by category, for instance, Drain Cleaning, Sewer Cameras, Water Jetters, Cool Plumbing Tools and more.
Feel free to ask a question or to add a new tip or idea. Just click on the Contact button below.
– The Drain Brains
With nearly a century of knowledge of market needs and superior equipment reliability, General Pipe Cleaners has forged robust reputation for turning “good ideas” into “great products” for decades. Now multiple generations of the General family and workforce are celebrating the company’s 90th anniversary 2020! Customer satisfaction, trustworthy tools, creative solutions, continual product improvements, and solid, American-made equipment have fueled nearly a century of success – and industry leadership. And it all began in 1930.
Plumbing pro Jake Albright likes reliability, ruggedness, and convenience in his drain cleaning tools. That’s why the ultra-compact, handheld Gen-Eye Micro-Scope® video inspection system remains a key part of his equipment arsenal. “It’s great for inspecting all sorts of small drains – including toilets”, he says. “It really saves time and money.”
Toilets in an expensive new West Coast home should have worked – immediately. But after a few flushes, the master bath line backed up. Attempts to clear it repeatedly failed. And the construction company planned to replace a possible crushed line by jackhammering the structure’s concrete slab. Everyone feared the job would consume several days – until a seasoned drain-cleaning professional with the right equipment mix arrived. Oaks proposed pinpointing the clog with a Gen-Eye® video inspection/location system from General Pipe Cleaners. “I couldn’t have permanently fixed this problem without the right equipment mix,” Oaks concludes. “And that’s what General provided!”
Reputation, reliability and results mean much to Vincent “Vinnie” MacDonald’s Boston-area drain cleaning business. So do the right tools. “We tackle really tough jobs no one can handle,” the Rooterman franchisee says. “Customers know that we combine first-rate talent with first-rate tools to solve problems – permanently. And General gives us the equipment to do just that.” The New England pros diagnosed, pinpointed and solved the problem by teaming three pieces of General Pipe Cleaners equipment – a Gen-Eye® video inspection/location system, a Rodrunner® sectional cable drain cleaning machine and a JM-3000™ gas-powered water jet.
“Gen-Eye camera systems easily and accurately spot trouble in sewer lines – diapers, cell phones, toys – you name it,” James Capelli says. “But a boa constrictor tops them all!” The snake somehow migrated to the women’s restroom of a commercial office building. “It kept poking its head up through toilets – and scaring all the ladies!” That’s when Capelli, then employed by a local plumber, rode to rescue with Gen-Eye® POD video inspection equipment.
The sewer line of a one-year-old Kentucky house should have run clean and free. But the homeowner kept suffering persistent back-ups. And repeated snaking failed to work. That’s when Jarboe’s Plumbing, Heating, Cooling, Electric & Remodeling sprang into action. The Louisville-area plumbing professionals marshaled an arsenal of General Pipe Cleaners equipment to diagnose and fix the problem – quickly. Among the area’s largest, most respected providers of plumbing and kitchen & bath remodeling services, Jarboe’s routinely calls on General solutions for “big city service with small-town pride and professionalism”.
The sewer line of a Tallahassee residential property suffered constant clogging. And repeated snaking failed to break the blockage. That’s when the professionals at McNeill Plumbing arrived – with their Gen-Eye® video inspection equipment from General Pipe Cleaners. For 35 years, family-owned McNeill Plumbing forged a matchless reputation for competence, dependability, excellence, honesty and “100% customer satisfaction” throughout the greater Tallahassee, FL area. “We are the largest PURE plumber in Tallahassee,” Special Projects Manager Keith Walker notes. “If there is a problem, we can handle it – anytime, any day!”
The sewer line clogged at a Tulsa OK residential property. The frantic renter immediately called a local plumber – who demanded $1,500 for excavation and repair. But the landlord contacted Chris Wade, owner of Precision Plumbing, instead. For 20 years, Precision has guarded an outstanding reputation for professionalism, dependability and honesty throughout Tulsa’s metro area. “We’re not fly-by-night plumbers,” Wade says. “We get 100% of our business by word-of-mouth. So our six crews always prioritize superior service and customer satisfaction.” That’s why Wade carefully selects Precision’s equipment: “When you’re safeguarding a reputation for quality work, you choose tough, reliable tools. And we only trust equipment from General Pipe Cleaners!”
An ominous leak beneath the building. Water mysteriously surfacing in the parking lot. And potentially costly demolition and repair costs. What’s a school to do? If you’re the Anna, Texas, Middle School, you call local professionals from Spencer Plumbing Co. — with their new Gen-Ear LE® water leak detection system from General Pipe Cleaners. “Our Gen-Ear LE is proving itself all the time,” says Bryan Spencer. “It’s serving our customers — and our business — very well.”