This blog post is the third in a series of three that will offer helpful insights into improving your sales by employing better customer services practices. In the last post, we discussed how, as the leader of your company, you need to know that effective management starts by aligning values with goals and a day-to-day…
This blog post is the second in a series of three that will offer helpful insights into improving your sales by employing better customer services practices. In the last post, we defined superior customer service as understanding how to exceed customer expectations by knowing exactly who your customers are and what they want. But while…
Sewer inspection and drain cleaning expert Ben Kohn of Ventura, California, takes special pride in maintaining a solid, professional reputation. And his company name, From Sinks to Sewers, says it all. From small drain and main line cleaning, to inspection and root removal services, Ben marshals the right equipment to solve a wide range of…
A two-building Aberdeen, South Dakota, office complex suffered constant sewer line back-ups. Local topography forced the facility’s new 300-foot sewer line into an “essentially flat” connection to city services. Authorities would not pay for a pump, and stoppages simply worsened with time. Enter Aberdeen Plumbing & Heating Services, Inc. with their brawny JM-3055 water jet…
There’s a popular philosophical question that asks, “If a tree falls in a forest and no one is around to hear it, does it make a sound?” While the question has become somewhat of a cliché over the years, its message is still relevant and can apply to countless scenarios in the real world, especially…
Sure, we all know we need a good quality pipe wrench and a well-made drain cleaner in our repertoire as we head out onto a jobsite. But what about those items we tend to forget that make our lives so much easier? Here are a few key accessories that every plumbing contractor’s toolbox should have.
High-pressure water cleaning systems have become the tool of choice for many drain cleaning professionals for their effectiveness in dealing with grease and sludge, along with their ability to partner with pipe inspection cameras. From small mini-jets that specialize in cleaning kitchen sink lines to jumbo-sized trailer units able to scour 18″ mains, these tools have hit the mainstream of service plumbing. However, before you fire up your Jet-Set and go off to battle underground clog monsters, there are six things you should consider.
A 30-story condominium in North Miami Beach, Florida, suffered slow drain and clog issues in laundry rooms on each floor, and owners needed a solution – quickly. So, they called Gregg D’Attile, owner of Art Plumbing AC & Electric in nearby Coral Springs. Serving the Ft. Lauderdale-Miami area, Art Plumbing AC & Electric forged an…
Plumbing pro Jake Albright likes reliability, ruggedness and convenience in his drain cleaning tools. That’s why the ultra-compact, handheld Gen-Eye Micro-Scope® video inspection system remains a key part of his equipment arsenal. “It’s great for inspecting all sorts of small drains, including toilets”, he says. “It really saves time and money.” The award-winning inspection tool…
For the past eight years, the Gen-Eye POD® has been General’s largest selling line of pipe inspection camera systems. The reasons for this include price, portability, durability and utility. People like the POD’s one-piece construction and the fact that it’s viewing monitor is attached to the reel on a flexible gooseneck that allows for both…
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