Drain Brain Blog - Drain Cleaner Tools - Success Stories

Growing Your Business through Superior Customer Service (Part 3)

This blog post is the third in a series of three that will offer helpful insights into improving your sales by employing better customer services practices. In the last post, we discussed how, as the leader of your company, you need to know that effective management starts by aligning values with goals and a day-to-day…

Category: Uncategorized

Growing Your Business through Superior Customer Service (Part 2)

This blog post is the second in a series of three that will offer helpful insights into improving your sales by employing better customer services practices. In the last post, we defined superior customer service as understanding how to exceed customer expectations by knowing exactly who your customers are and what they want. But while…

Category: General

General Pipe Cleaners New Sectional Cable Enhances Professional Image

Sewer inspection and drain cleaning expert Ben Kohn of Ventura, California, takes special pride in maintaining a solid, professional reputation. And his company name, From Sinks to Sewers, says it all. From small drain and main line cleaning, to inspection and root removal services, Ben marshals the right equipment to solve a wide range of…

Category: Drain Cleaning, Sectional Machines, Success Story

General’s Powerful JM-3055 Water Jet Clears Tough Clogs In Long Lines for South Dakota Plumbing Pros

A two-building Aberdeen, South Dakota, office complex suffered constant sewer line back-ups. Local topography forced the facility’s new 300-foot sewer line into an “essentially flat” connection to city services. Authorities would not pay for a pump, and stoppages simply worsened with time. Enter Aberdeen Plumbing & Heating Services, Inc. with their brawny JM-3055 water jet…

Category: Drain Cleaning, Gas Jets, Success Story, Water Jet Drain Cleaners

Growing Your Business through Superior Customer Service (Part 1)

There’s a popular philosophical question that asks, “If a tree falls in a forest and no one is around to hear it, does it make a sound?” While the question has become somewhat of a cliché over the years, its message is still relevant and can apply to countless scenarios in the real world, especially…

Category: General

Six Must-Have Accessories for Every Plumbing Contractor’s Toolbox

Sure, we all know we need a good quality pipe wrench and a well-made drain cleaner in our repertoire as we head out onto a jobsite. But what about those items we tend to forget that make our lives so much easier? Here are a few key accessories that every plumbing contractor’s toolbox should have.

Category: Cool Tools, General, Maintenance

Six Things to Consider Before You Jet a Pipe

High-pressure water cleaning systems have become the tool of choice for many drain cleaning professionals for their effectiveness in dealing with grease and sludge, along with their ability to partner with pipe inspection cameras. From small mini-jets that specialize in cleaning kitchen sink lines to jumbo-sized trailer units able to scour 18″ mains, these tools have hit the mainstream of service plumbing. However, before you fire up your Jet-Set and go off to battle underground clog monsters, there are six things you should consider.

Category: Drain Cleaning, Electric Jets, Gas Jets, Professional Drain Cleaning Tools, Trailer Jet, Water Jet Drain Cleaners

General’s Compact, Powerful JM-1450™ Water Jet Tackles 30 Stories of Condominium Clogs

A 30-story condominium in North Miami Beach, Florida, suffered slow drain and clog issues in laundry rooms on each floor, and owners needed a solution – quickly. So, they called Gregg D’Attile, owner of Art Plumbing AC & Electric in nearby Coral Springs. Serving the Ft. Lauderdale-Miami area, Art Plumbing AC & Electric forged an…

Category: Drain Cleaning, Electric Jets, Success Story, Water Jets

Award-Winning Gen-Eye Micro-Scope® a Dependable Pipe Inspection Tool for Florida Plumber

Plumbing pro Jake Albright likes reliability, ruggedness and convenience in his drain cleaning tools. That’s why the ultra-compact, handheld Gen-Eye Micro-Scope® video inspection system remains a key part of his equipment arsenal. “It’s great for inspecting all sorts of small drains, including toilets”, he says. “It really saves time and money.” The award-winning inspection tool…

Category: Camera Inspection Systems, Diagnostics Tools – Sewer Cameras, Pipe and Leak Locators, Success Story

Eyeing Up The New and Improved Gen-Eye POD

For the past eight years, the Gen-Eye POD® has been General’s largest selling line of pipe inspection camera systems. The reasons for this include price, portability, durability and utility. People like the POD’s one-piece construction and the fact that it’s viewing monitor is attached to the reel on a flexible gooseneck that allows for both…

Category: Camera Inspection Systems

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Success Stories

Plumbing runs in John Comerford Jr’s blood. His grandfather and father were plumbers. So were two brothers. Now one of his sons is, too. “Our name is on our businesses,” Comerford says. “No one in my family has disgraced it yet…
John Comerford Jr Cleveland, OH
Grease clogged pipes produce problems.  But the right drain cleaning equipment, Chris Fantauzzo contends, turns those problems into profits. “Health inspectors, for instance, want restaurants to clean grease traps regularly – often every six months,” the owner of Mercer Drain Cleaning…
Chris Fantauzzo Trenton, NJ
“General equipment is durable, and takes a beating,” says Michael Williams of Just Drains LLC. “We use our General tools 24/7 – 365 days a year, and they don’t fail us.” They last, too. “I bought my trusty old Sewermatic™ in 1980…
Michael Williams Philadelphia, Pa