General Pipe Cleaners Limited Warranty

General’s drain cleaning machines, Jet-Set water jets, Gen-Eye Micro-Scope, Gen-Eye LE Water Leak Locators, Flexi-Rooter, and Cold-Shot Pipe Freeze Kits carry a one-year limited warranty against defect or breakage except as noted below.

Gas engines used on the Jet-Set water jets carry a three-year warranty against defect or breakage. The Hot-Shot pipe thawing machines and all other Gen-Eye Inspection/Location Systems carry a two-year limited warranty (except the LCD monitor which is warranted for one-year) against defect or breakage. Should any part break or fail to work properly within the warranty period following purchase, it will be repaired or replaced at our discretion at no charge.

If a Flexicore® cable or Flexicore® Closet Auger should break within a one year period, it too will be repaired or replaced at our expense, the choice to be made by us. No adjustment can be made on kinked cables. Also, no adjustment can be made where there is considerable wear at the point of the break, or if a hand cable is used in a power machine.

Some parts, such as cutters, leaders, push rods, flexible shaft, jet hoses and nozzles are subject to severe wear and are repaired or replaced within one-year only if a flaw in the material causes the breakage.

“G”, “L”, and “R” type sectional cables are covered by a 90 day warranty, in accordance with the terms outlined above.

Damage due to negligence, rust, exposure to corrosive chemicals, improper usage, failure to follow instructions, accidents, or alteration from original design is not covered under this warranty.

In order to handle any adjustment with a minimum of delay, please follow this procedure:

  1. Return the part to your distributor, and have them notify us immediately with complete information about the problem.
  2. For power machines, we must have the serial number, the date of purchase, and the name of the distributor from whom your machine was purchased. To activate your warranty, your warranty card must be filled out and sent to use immediately after your machine is purchased.
  3. We will then advise your distributor if the part should be returned to us and assign a return merchandise authorization (RMA) number. Ship freight prepaid, and you will be compensated for those charges if it is determined that the part is defective. If repairs are necessary due to conditions beyond our control, or if the item is out of warranty, we will do the work at the lowest possible cost, but a charge will be made.

This warranty is made in place of other warranties, expressed, statutory, or implied, including those of merchantability and of fitness for purpose. General shall not be responsible for any incidental or consequential damages.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion of limitation of incidental or consequential damages, so these limitations may not apply to you.

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