General Pipe Cleaners Limited Warranty

General’s drain cleaning machines, Jet-Set water jets, Gen-Eye Micro-Scope, Gen-Ear LE water leak locators, and Cold-Shot Pipe Freezing Kits carry a one year limited warranty against defect or breakage except as noted below.The Hot-Shot pipe thawing machines and all other Gen-Eye Pipe Inspection/Location Systems carry a two year limited warranty (except the LCD Monitor, DVDR, and SD Card Reader which are warranted for one year) against defect or breakage except as noted below.Should any part break or fail to work properly within the warranty period following purchase, it will be repaired or replaced at our discretion at no charge.

If a Flexicore® cable or Flexicore® Closet Auger should break during this period, it too will be repaired or replaced at our expense, the choice to be made by us. No adjustment can be made on kinked cables, since a kink is evidence of abuse and results from the use of too much pressure or use in too large a line. Also, no adjustment can be made where there is considerable wear at the point of the break, or if a hand cable is used in a power machine.

Some parts, such as cutters, leaders, push rods, jet hoses, and nozzles, are subject to severe wear and are repaired or replaced within one year only if a flaw in the material causes breakage.

“G”, “L”, and “R” type sectional cables are covered by a 90 day warranty, in accordance with the terms outlined above.

Damage due to negligence, rust, exposure to corrosive chemicals, improper usage, failure to follow instructions, accidents, or alteration from original design is not covered by this warranty.

In order to handle any adjustment with a minimum of delay, please follow this procedure:

  1. Return the part to your wholesaler, and have them notify us immediately with complete information on the problem.
  2. On power machines, we must have the serial number, the date of purchase, and the name of the wholesaler from whom your machine was purchased.  To activate your machine warranty, your warranty card must be filled out and sent to us immediately after your machine is purchased.
  3.  We will then advise your wholesaler if the part should be returned to us and assign a return merchandise authorization (RMA) number. Ship freight prepaid, and you will be compensated for these charges if it is determined that the part is defective. If repairs are necessary due to conditions beyond our control, or if the item is out of warranty, we will do the work at the lowest possible cost, but a charge will be made.

This warranty is made in place of other warranties, expressed, statutory or implied, including those of merchantability and of fitness for purpose. General shall not be responsible for any incidental or consequential damages.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion of limitation of incidental or consequential damages, so these limitations may not apply to you.

Do You Need Help?

Check out our tool selection guide or chat with a Drain Brain! We can help you by answering any questions about our products you may have.

Chat with Us

Success Stories

Plumbing pro Jake Albright likes reliability, ruggedness, and convenience in his drain cleaning tools. That’s why the ultra-compact, handheld Gen-Eye Micro-Scope® video inspection system remains a key part of his equipment arsenal. “It’s great for inspecting all sorts of small drains –…
Jake Albright
Grease clogged pipes produce problems.  But the right drain cleaning equipment, Chris Fantauzzo contends, turns those problems into profits. “Health inspectors want restaurants to clean grease traps regularly,” Mercer Drain Cleaning Service’s owner says.  Bar owners, municipal authorities, and homeowners, he…
Chris Fantauzzo Trenton, NJ
For most inside jobs, Michael Williams of Just Drains LLC favors two General classics – Super-Vee® and Mini-Rooter®. The hand-held Super-Vee easily unclogs sink, tub, and laundry drain lines up to 3” in diameter. “My personal Super-Vee is over 20 years old,”…
Michael Williams Philadelphia, PA