Gen-Eye Shows Why Clogged Sewer Line Drove Customer Batty - General Pipe Cleaners

Gen-Eye Shows Why Clogged Sewer Line Drove Customer Batty

Category: Diagnostic Tools, Sewer Cameras

The sewer line of a Tallahassee residential property suffered constant clogging. And repeated snaking failed to break the blockage.

That’s when the professionals at McNeill Plumbing arrived – with their Gen-Eye® video inspection equipment from General Pipe Cleaners.

For 35 years, family-owned McNeill Plumbing forged a matchless reputation for competence, dependability, excellence, honesty and “100% customer satisfaction” throughout the greater Tallahassee, FL area.

“We are the largest PURE plumber in Tallahassee,” Special Projects Manager Keith Walker notes. “If there is a problem we can handle it – anytime, any day!”

Camera System Quickly Spots The Problem

But that often starts with pinpointing problems. And that’s why McNeill Plumbing’s equipment arsenal sports several Gen-Eye video inspection systems.

Running the camera between street and house clean-outs, McNeill’s crew rapidly traced the true trouble: a baseball bat in the line!

“It was obvious that someone intentionally put it there,” Walker recalls. “The Gen-Eye image was so sharp that we could clearly read the logo on the bat itself!”

The Gen-Eye allowed them to see exactly what was causing the chronic issue and allow them to develop a plan to remove it for the customer.

Key To The Professional’s Equipment Mix

“We’ve relied on Gen-Eye systems since their introduction.” Walker says. McNeill Plumbing has used the Gen-Eye GL that records on a DVD and the Gen-Eye SDN that records on an SD card.

General’s newest sewer inspection camera system is the Gen-Eye X-POD Plus with a USB port to record on a flash drive. An upgrade to the Gen-Eye X-POD, the X-POD Plus includes the Gen-Pack™ battery adapter, Wi-Fi transmitter, and an on-screen distance counter as standard equipment to boost productivity and profitability!

The built-in Gen-Pack battery adapter lets users operate the camera system for up to 12 hours in remote locations with limited access to power.

X-POD Plus makes sharing inspections easy too. The built-in Wi-Fi transmitter lets contractors view and record work on a cell phone or tablet to share with their customers.

And the on-screen distance counter shows how far the camera has travelled down a line in feet or meters. And for optimum accuracy, settings can be adjusted for full size or mini-reel configurations.

General’s powerful X-POD Plus Command Module packs other standard features, too – including:

  • A big 7” LCD color monitor with a sunscreen for easy viewing in any location.
  • “One-touch” recording for speed and convenience.
  • 4X Digital zoom for close-up inspections.
  • Voice-Over Recording for job-site commentary.
  • Date & Time stamp for work documentation.

Systems include a self-leveling color camera that automatically keeps pictures right side up, letting professionals and customers clearly follow the action as the camera glides through the line.

The Bottom Line

With Gen-Eye, McNeill Plumbing’s excellent professional image is batting 1000%.

And Keith Walker likes the results. “We are sold on – and have always used – General equipment!”

For more information, contact the Drain Brains® at General at 800-245-6200 or by email at [email protected] 

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