Gen-Eye Shows Why Clogged Sewer Line Drove Homeowner Batty - General Pipe Cleaners

Gen-Eye Shows Why Clogged Sewer Line Drove Homeowner Batty

Category: Diagnostic Tools, Sewer Cameras

The sewer line of a Tallahassee residential property suffered constant clogging.  And repeated snaking failed to break the blockage.

That’s when the professionals at McNeill Plumbing arrived – with their Gen-Eye® video inspection equipment from General Pipe Cleaners.

For 35 years, family-owned McNeill Plumbing forged a matchless reputation for competence, dependability, excellence, honesty and “100% customer satisfaction” throughout the greater Tallahassee, FL area.

“We are the largest PURE plumber in Tallahassee,” Special Projects Manager Keith Walker notes. “If there is a problem, we can handle it – anytime, any day!”

Camera System Quickly Spots The Problem

To pinpoint tough problems, McNeill Plumbing’s equipment arsenal sports several Gen-Eye video inspection systems.

Running the camera between street and house clean-outs, McNeill’s crew rapidly traced the true trouble: a baseball bat in the line!

“It was obvious that someone intentionally put it there,” Walker recalls. “The Gen-Eye image was so sharp that we could clearly read the logo on the bat itself!”

Gen-Eye systems offer plumbing and drain cleaning professionals everything necessary to trouble-shoot 2” through 10” lines, including:

  • On-Screen Distance Counter.
  • Date & Time Stamp
  • Voice Over Unit
  • Built-in Titler
  • AC/DC power option

Systems include a self-leveling color camera that automatically keeps pictures right side up, letting professionals and customers clearly follow the action as the camera glides through the line.

Gen-Eye Accuracy Aids Problem Removal

McNeill’s professionals then faced two options: dig down 9 feet to retrieve baseball bat – or use the camera, somehow, to help remove it.

Keith Walker chose the second, less “disruptive” path: “Using some wire and rope, I was able to make a loop and – with our Gen-Eye guiding me – slide it over the baseball bat.”

The tedious procedure worked.  And Walker’s ingenuity spared the property owner considerable cost and inconvenience.

“Thanks to good Gen-Eye camera equipment, we were able to extract the bat from the sewer without digging up the front yard!”

Key To The Professional’s Equipment Mix

“We’ve relied on Gen-Eye systems since their introduction,” Walker says. “In fact, we just bought another – a Gen-Eye SDN.”

Weighing just 12 lbs., the versatile, rugged Gen-Eye SDN offers all the features of full-size video inspection systems in a compact, lightweight package.  Use the docking arm to mount it on a full size reel to trouble-shoot 3” to 10” lines – or on a mini-reel for 2” to 4” lines.

Part of the popular “SD” family, Gen-Eye SDN enhancements include a:

  • Larger, 10.4” LCD screen,
  • Built-in waterproof keyboard
  • Integral SD recorder

All in a new, heavy-duty Pelican case.

The SD Card Reader stores video or still images, a 1 GB card recording approximately 2 hours of video.  The generous 10.4” LCD color monitor provides crisp, clear pictures.  And the full-size, waterproof keyboard permits 9 pages of on-screen titling.

General’s new Gen-Eye SDW version adds Wi-Fi capability.

The Final Score!

Gen-Eye systems help buttress McNeill Plumbing’s excellent professional image.

And Keith Walker likes the results.  “We are sold on – and have always used – General equipment!”

Versatility Meets Business Needs

Another big part of McNeill Plumbing’s business is residential underground natural gas piping.

“We’re #1 in Tallahassee gas pipeline installation,” Walker remarks. “That’s why we also added a new Hot Spot®* Digital Pipe Locator from General.”

Superb for all plumbing and drain-cleaning needs, versatile Hot Spot® eliminates guess work when inspecting and tracing sewer & drain lines, septic tanks, active power lines and buried utilities.

No need to decipher numbers and bar graphs.  No juggling multiple tracking screens.  The simple, menu-based interface makes Hot Spot® simpler to use than other locators.

Common workplace abuse can’t compromise General’s tough tool, either.  Rated at IP65, Hot Spot® is dust-proof, and dirt and water-resistant.  It aced the 1-meter drop test.  And its screen passed the 18-inch steel ball drop test.

Hot Spot® also offers superior battery life – more than twice that of competitive locators.  The automatic shutdown feature saves power.  And the USB port lets users upgrade software – or grab screen captures.

For more information, contact the Drain Brains® at General at 800-245-6200 or by email

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