Over the years, our customer service staff has collected tips to avoid various problems, tricks to get you out of jams, hints on the right tool for the right job, and so on. This Ask the Drain Brains blog is a selection of some of those hints and tips. You can search by category, for instance, Drain Cleaning, Sewer Cameras, Water Jetters, Cool Plumbing Tools and more.
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– The Drain Brains
Plungers are one of those iconic tools that symbolize the plumbing profession, yet it’s been quite a while since we’ve seen one in a contractor’s truck. I think because most homeowners already have a plunger sitting behind the toilet to address clogged toilets, plumbers feel the need to lead with a more professional drain cleaner…
Gasoline-powered water jetters are very popular for their portability, versatility and ability to take a beating in the field. Despite their ruggedness, industry pros living in drier climates in high elevations or desert areas with low humidity face several unique challenges when it comes to keeping their gas jets in tiptop shape. Michael Nalbone, a…
There’s a popular philosophical question that asks, “If a tree falls in a forest and no one is around to hear it, does it make a sound?” While the question has become somewhat of a cliché over the years, its message is still relevant and can apply to countless scenarios in the real world, especially…
This blog post is the second in a series of three that will offer helpful insights into improving your sales by employing better customer services practices. In the last post, we defined superior customer service as understanding how to exceed customer expectations by knowing exactly who your customers are and what they want. But while…
This blog post is the third in a series of three that will offer helpful insights into improving your sales by employing better customer services practices. In the last post, we discussed how, as the leader of your company, you need to know that effective management starts by aligning values with goals and a day-to-day…
A two-building Aberdeen, South Dakota, office complex suffered constant sewer line back-ups. Local topography forced the facility’s new 300-foot sewer line into an “essentially flat” connection to city services. Authorities would not pay for a pump, and stoppages simply worsened with time. Enter Aberdeen Plumbing & Heating Services, Inc. with their brawny JM-3055 water jet…
Sure, we all know we need a good quality pipe wrench and a well-made drain cleaner in our repertoire as we head out onto a job site. But what about those items we tend to forget that make our lives so much easier? Here are a few key plumbing & drain-cleaning accessories that every plumbing…
High-pressure water cleaning systems such as plumbing jetters have become the tool of choice for many drain cleaning professionals for their effectiveness in dealing with grease and sludge, along with their ability to partner with pipe inspection cameras. From small mini-jets that specialize in cleaning kitchen sink lines to jumbo-sized trailer units able to scour…
A 30-story condominium in North Miami Beach, Florida, suffered slow drain and clog issues in laundry rooms on each floor, and owners needed a solution – quickly. So, they called Gregg D’Attile, owner of Art Plumbing AC & Electric in nearby Coral Springs. Serving the Ft. Lauderdale-Miami area, Art Plumbing AC & Electric forged an…
Plumbing pro Jake Albright likes reliability, ruggedness and convenience in his drain cleaning tools. That’s why the ultra-compact, handheld Gen-Eye Micro-Scope® video inspection system remains a key part of his equipment arsenal. “It’s great for inspecting all sorts of small drains, including toilets”, he says. “It really saves time and money.” The award-winning pipe inspection…
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