Plumbing Pro Solves Big Problem And Wins A Big Customer Thanks to General

Plumbing Pro Solves Big Problem And Wins A Big Customer

Category: Diagnostic Tools, Drain Cleaning, Sewer Cameras

Serious kitchen drain stoppages at Southwest Medical Center menaced operations and sanitation.  Worse, a parade of plumbers couldn’t cure the chronic quandary.

Enter Linn’s Plumbing LLC of Chandler, Oklahoma.

With a statewide reputation for outstanding service and professionalism, owner Larry Linn teamed trusted drain cleaners from General Pipe Cleaners to spot – and solve – the true trouble.

Using one of his Gen-Eye® video pipe inspection systems, he first pinpointed the problem, a broken  cast-iron pipe.  “Six other competitors just snaked debris around, never fixing the underlying mess.”

Then Linn cleared the line with a Speedrooter 92®.

“Teaming the two tools confirmed our thoroughness and professionalism,” he smiles. “The construction supervisor was amazed at how quickly, and cleanly, we got that drain flowing!”

The Camera System For Quick Problem Spotting

Then Linn burned a DVD of the collapsed line with his built-in Gen-Eye™ DVD recorder.  And that convinced Southwest Medical to replace, not repair, the kitchen conduit.

Best, Linn’s experience and General equipment efficiency let him substantially under-bid all his competitors, by about half, in one case.

Gen-Eye® systems offer plumbing and drain cleaning professionals everything necessary to trouble-shoot 2”-10” lines – including:

  • On-Screen Distance Counter
  • Date & Time Stamp
  • Voice Over Unit
  • Built-in Titler
  • AC/DC power option
  • Easy to use Digital Locator

Self-leveling color cameras automatically keep the picture upright, letting customers clearly follow the action.  Gel-Rod® push rod protects wiring from cuts and abrasion.  Recording options include DVDs,  SD cards, or USB connection.  And the new, easy-to-learn Hot-Spot® pipe locator offers quick, accurate camera location in a rugged package – the industry’s highest rated for durability.

Drain Cleaning Power Completes Equipment Mix

Great for long, tough jobs the Speedrooter® blends rugged reliability with optimal control and ease-of-use.  “We have 6 for our 4 crews,” Linn says. “It’s great for one-man use!”

The field-proven machine features a braced frame at key stress points, drum design for longer bearing wear, and Flexicore® cable – the industry standard for toughness.

Heavy duty Flexicore® cable blends superior strength and kinking resistance with just the right flexibility.  It carries the best warranty in the business – one-year protection against breakage.

In clearing the hospital drain, Linn’s Speedrooter® retrieved a broken cable with cutter head from a competitor who irresponsibly left it there.  “That made blockages even worse,” Linn dryly notes.

Linn also likes General’s closed-drum design for medical and dental facilities.  “Cleanliness is critical to those customers, and to our reputation.”

Permanent General Solution

Linn’s arsenal includes several Mini-Rooter® and hand-held Power-Vee® drain cleaners, for small jobs and tight, awkward spots like sinks, showers and laundries.

They teamed their General equipment to bring Southwest Medical Center’s drain job to swift, successful conclusion.  They promised completion in 5 days.  And they did it in 3.

That was 3 years ago.  Linn’s hasn’t had to return to repair or maintain that line since.

“That’s how we got the maintenance contract worth several thousand dollars a month from Southwest Medical,” he concludes. “And a big chunk of the credit goes to our General equipment!”

To learn more about what General Pipe Cleaners can do for your business, contact the Drain Brains® at 800-245-6200, or visit

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