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Success Stories

In the harsh winters of Northern Michigan, rapid response with the right equipment is critical to customers with frozen metal pipes. “I have to work fast,” Steven May, owner of Steve’s Plumbing Service in Petoskey, notes. “Or my customers risk substantial damage from burst pipes!” That’s why the 20-year plumbing veteran prefers the easy-to-operate Hot-Shot 400® from General Pipe Cleaners. The results boost Steve May’s reputation.  “I take pride in my professionalism, my experience, and my ability to do the job as quickly and economically as possible for our customers,” he notes.

Steven May Petoskey, MI

Frozen water lines are such a problem in Ft. Lupton, CO, that they earn a special page on the city’s web site. “I’d like to say that residents follow our advice,” Public Works Supervisor Jose C. Reyes laughs. “But many don’t – until it’s too late!” To fix past problems, workers laboriously dug around shallow mains entries, exposing frozen lines just ahead of water meters.  Then using welding equipment, they cautiously thawed the pipes. “That took too much time,” Reyes says. “And we needed a less hazardous method.” That’s when the City of Ft. Lupton got a Hot-Shot 400® from General Pipe Cleaners. Reyes really values equipment dependability.  “Hot-Shot is very reliable,” he says. “It has always done the job – and never let us down.”

Jose C. Reyes Ft. Lupton, CO

“When you have hot water gushing through the kitchen ceiling of an historic landmark in mid-January, you don’t waste time fooling around!” That’s how Bob Schneider of Schneider Plumbing & Heating described the scene at a renovated hotel in Northampton, MA, one frigid January evening.  Pipes had burst between floors, flooding food preparation areas as guests gathered for dinner. Schneider knew that if he didn’t act fast, the landmark would sustain terrible damage — and over 100 rooms of guests would, at best, suffer major inconvenience.  That’s when Schneider acted “outside the box.” With a Cold Shot® Pipe Freezing Kit from General Pipe Cleaners, Schneider repaired the fully pressurized hot water line in less than 15 minutes – without closing the main supply or draining any lines before replacing pipe and cutting in new valves.


Bob Schneider Northampton, MA